24/7 mental wellness support for students studying in the UK
Our privacy policy is designed to protect the privacy of individuals. It explains what information we collect from visitors to this site and members whom we provide services using our websites, applications and various platform-based services in the duration of our relationship, how we use that information, and how visitors and/or members can update and verify the uses of the information provided. We will update this policy from time to time to protect your personal information. We encourage you to review this policy from time to time to keep up to date on how we use and protect your information and continually improve the content of our websites/ Mobile Applications and enhance our services. If we make material changes to the collection, use and/or disclosure of personal information you provide to us, we will notify you by posting a clear and highly visible notice. Before using our services, you are asked to accept the terms of this Privacy Policy.
Stayhealthy2study/WPO maintains appropriate administrative, technical and physical safeguards designed to protect your personal information in accordance with the applicable law. Stayhealthy2study/WPO uses industry standard encryption on this website. Stayhealthy2study/WPO will not evaluate any computer, tablet, or other mobile device that you may use to access Stayhealthy2study/WPO’s services for the secure handling of your personal information. Stayhealthy2study/WPO disclaims any liability for any loss resulting from any security and data protection shortfalls originating from your own electronic devices.
You must be registered with Syauhealthy2study/WPO in order to have access to our service. Stayhealthy2study/WPO may collect some information from interactive features such as online surveys, contact and registration forms, and through the use of ‘cookies’ as explained below. The information Stayhealthy2study/WPO receives in such a manner depends on the settings on your browser. For example, if you visit this website to read or download information, such as information about a health condition or about one of Stayhealthy2study/WPO’s products, Stayhealthy2study/WPO may collect certain anonymous, unrestricted, non-personal information about you from your computer, including the type of web browser software you use, the links that you select, traffic data, the name of your Internet domain, the Internet address of the website used for access, location data, the pages you have visited on this website, web logs and other communication data.
Depending on your choices, products and services (e.g. for behavioural and health services), Syahealthy2study/WPO may with your explicit consent collect and process personal information which may include:
For certain services (Telephone based counselling and Anonymous Chat), users are free to remain anonymous. However, we will be able to provide limited services only. Users who are uncertain about what information is mandatory are welcome to contact us or discuss with our counsellor when you contact us for any services.
Apart from the data mentioned above, Stayhealthy2study/WPO may collect additional data depending upon the platform which you use to connect to Stayhealthy2study/WPO (Mobile application, Teams App etc).
You can access, update and delete certain Personal Information about you. The information you can view, update, and delete may change depending on the services. When you update information, however, we may maintain a copy of the unrevised information in our records. We will retain and use your Personal Information for the period necessary to comply with our legal obligations, resolve disputes, and enforce our agreements unless a longer retention period is required or permitted by law. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. For statistical purposes, we use only anonymized data. Once the retention period expires, Personal Information shall be deleted or anonymized. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after the expiration of the retention period.
Any of the information we collect from you may be used to provide you services, contact you in relation to our services, keep you updated about our offerings, personalize your experience; improve our services/products; improve customer service and respond to queries and emails of our customers; send notification emails such as password reminders, updates, etc; run and operate our Platform and Services. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website/mobile application traffic and usage. This statistical information is not otherwise aggregated in such a way that would identify any user of the system.
Your education establishment will not have access to your Personal Data stored on WPO systems.
Stayhealthy2study/WPO is the data controller with respect to the personal data collected directly from the members of our Services. We may process Personal Information related to you if one of the following applies: (i) You have given your consent for one or more specific purposes. Note that under some legislations we may be allowed to process information until you object to such processing (by opting out), without having to rely on consent or any other of the following legal bases below. This, however, does not apply, whenever the processing of Personal Information is subject to European data protection law; (ii) Provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; (iii) Processing is necessary for compliance with a legal obligation to which you are subject; (iv) Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party. In all cases we will reach out to you for additional consent in case of further processing is required.
In any case, we will be happy to clarify the specific legal basis that applies to the processing, and whether the provision of personal information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Stayhealthy2study/WPO may transfer the personal information collected about you to countries other than the country in which the information was originally collected. These transfers will be to a service centre operated by Stayhealthy2study/WPO or one of Stayhealthy2study/WPO’s network of providers in order to provide you with the service you requested. Stayhealthy2study/WPO adheres to adequate safeguards required for the international transfers of your personal information outside of the European Economic Area. If you are in the European Union or Switzerland, Stayhealthy2study/WPO may transfer data outside of the European Union in accordance with standards set forth by European Union law including the derogations based on Article 49 of GDPR and the EU model clauses. Nevertheless, access to your personal information may be provided only on a “need-to-know” basis so that Stayhealthy2study/WPO may deliver its services upon your request; your personal information will not be disclosed to any other person or entity other than in aggregate reports or in de-identified form without your consent. The storage of EEA personal data is maintained in the European Union itself.
We do not sell your email address or other information identifying you to third parties. However, we do share your information with companies that are part of WPO including our global delivery centres, or with selected third parties in order to pursue the objectives set out in this policy.
We disclose information about you to others when we believe in good faith that we are required by law or legal process to respond to claims or to protect the rights, property or safety of WPO or others.
You have certain rights regarding the personal information Stayhealthy2study/WPO collects and maintains about you. Stayhealthy2study/WPO offers you choices about what personal information is collected from you, how that information is used, and how Stayhealthy2study/WPO communicates with you:
You can exercise your rights mentioned above by contacting the Data Protection Officer of Stayhealthy2study/WPO at team@stayhealthy2study.com.
Your personal data provided to us will be secured by taking all technical and organisational security measures in such a way that they are inaccessible for access by unauthorised third parties. When sending very sensitive data or information, it is recommended to use the postal service, as complete data security by e-mail cannot be guaranteed.
The personal data provided by you will be stored by us for the duration of use of our Services or in the event of the provision of information, services or support until expiry of the statutory storage period, taking into account the basic principles of the GDPR and the local laws to the permissible extent. With respect to European Union participants, data is retained for five (5) years from the date of case closure with an exception of one.
In the event we become aware that the security of the applications and/or platform has been compromised or users Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do, we will send you an email.
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. In the event we go through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your user account, and personal Information will likely be among the assets transferred.
If you do not agree to abide by the terms of this Policy, you are not authorized to use or access our website/applications and its Services.