Terms & Conditions

Terms & Conditions

Terms & Conditions

1. Scope of Service

By signing up for the 24/7 Student Mental Health Service, you agree to access mental health support, counselling, and resources provided by our platform. This service is specifically tailored to address the mental health needs of students.

2. Confidentiality

All information shared during counselling sessions or interactions with mental health professionals will be kept confidential, except in cases where disclosure is required by law or there is an imminent risk of harm to yourself or others.

3. Emergency Situations

In case of emergencies or if you are experiencing severe distress, please contact emergency services or your local mental health crisis line immediately.

4. Professional Counsellors

Our platform employs licensed mental health professionals who adhere to ethical standards and regulations in their respective jurisdictions. However, we do not guarantee the outcome of counselling sessions or the resolution of your mental health concerns.

5. User Responsibilities

As a user of the service, you agree to provide accurate and truthful information about yourself during registration and counselling sessions. You also agree to engage in the counselling process actively and to respect the boundaries of the counsellor- client relationship.

6. Limitations of Service

Our service is not a substitute for medical or psychiatric treatment. If you require medical attention or medication for mental health issues, we recommend consulting a qualified healthcare professional.

7. Payment and Subscription

Depending on the terms of the service, you may be required to pay a subscription fee or per-session charges for accessing counselling services. Payment details and subscription terms will be outlined during the registration process.

8. Cancellation and Refunds

Users may cancel their subscription or request a refund according to the terms specified in the subscription agreement. Refund policies may vary based on the payment plan chosen by the user.

9. User Conduct

Users are expected to adhere to respectful and appropriate conduct during interactions with counsellors and other users of the platform. Any form of harassment, abuse, or inappropriate behaviour will result in immediate termination of access to the service.

10. Modification of Terms

These terms and conditions are subject to change at any time, and users will be notified of any updates through email or by posting revised terms on the website.

By signing up for the Stay Healthy2study 24/7 Student Mental Health Service, you acknowledge that you have read, understood, and agree to abide by these terms and conditions. If you do not agree with any of these terms, please do not proceed with the registration process.